Pre-opening and Operations - Intercontinental Fujairah

InterContinental Fujairah Resort is a luxury scenic paradise, offering 190 ocean-facing guest rooms and 3 culinary destinations.

• Took over the resort with GOL of AED 6.5M and handed over the Resort with GOP of AED 7M in 5 years through strategic pricing, distribution, and market repositioning.
• Developed and delivered annual budgets, profit forecasts, and business plans aligned with the Owner and Brand expectations.
• Consistently delivered on budgets, forecasts, profit targets, and key business KPIs.
• Built and Strengthened relationships with key corporate clients, DMCs, and travel trade partners, boosting corporate and MICE segments.
• Improved guest satisfaction scores by implementing service training programs and overhauling guest journey touchpoints.
• Developing and implementing new strategies to drive IHG culture and improve business commercial outcomes.
• Ensuring that resort employees are committed to a common set of values to provide the foundation for relationship and decision making.
• Special Project: Appointed as the Resort Lead in the Middle East & Africa to spearhead and execute the IHG Luxury & Premium Resort Offering Workstream Project for all Resorts in Middle East & Africa.

Awarded & recognized as:
• TOP 100 General Managers in the World 2022